Managed IT Services

Cloud Merit Tech LLC provides ongoing technical management and remote administration for enterprise networks, VM hypervisors, directory databases, and user access parameters. We maintain infrastructure security and performance.

Support & Management Scope

• Infrastructure Management: Managing on-prem physical servers (HPE, Dell), virtual hypervisors (VMware vSphere, Microsoft Hyper-V), enterprise storage networks (SAN/NAS), and network controllers.
• Active Directory & Identity: Microsoft Entra ID (Azure AD) synchronization, user group access configs, security policies, and multi-factor authentication (MFA) setups.
• Database & Backup Administration: Maintaining database instances, administering Veeam/Acronis backup configurations, coordinating automated disaster recovery policies, and auditing cloud assets.
• 24/7/365 Monitoring: Proactive system diagnostics using SolarWinds monitoring nodes, endpoint device security patching, and network capacity analysis to mitigate downtime risks.

Dedicated Helpdesk & Engineering SLAs

Our Texas-based engineering staff acts as a direct extension of your internal IT department. We offer custom Service Level Agreements (SLAs) tailored to your operational response speed targets, providing reliable helpdesk support and rapid engineering escalations.