Contact Support

Cloud Merit Tech LLC provides technical helpdesk support and logistics troubleshooting for our corporate, SLED, and government contracting clients.

How to Reach Us

Active Managed Clients: If you are under an active Managed IT SLA contract, please access your custom client ticket dashboard or call your dedicated hotline numbers to submit high-priority issues.
Logistics & Order Tracking: To query delivery status, custom BIOS staging logs, hardware configurations, or shipment tracking sheets, please email shipping@cloudmeritech.com.
General Licensing Support: For assistance with Microsoft CSP tenant setups, Office 365 licensing, or subscription activation, email support@cloudmeritech.com.

For general support inquiries, our response timeline metrics are:

Managed Service SLAs: Response within 1-2 hours depending on SLA priority tier settings.
Licensing & CSP activations: Response within 4 business hours.
Delivery & Logistics queries: Response within 8 business hours.